Check OutShop Policies
Refund Policy
Cleaning Plan Refund Policies:
All pro-rated refunds will be given either until Oct 15th or within the first 6 weeks of purchase, whichever is the later date. A $15 cancellation fee will apply.
DormStore Furniture Return Policy
No refunds for delivery fees. There will be a pickup and processing fee, equal to half the delivery fee, assessed for any item returned after it has already been delivered.
Items purchased and picked up at 17 Holyoke Street will receive a full refund as long as it is returned within 15 days after the date of purchase.
Your purchase must be returned in saleable condition with the original packaging, including Universal Product Code (UPC), manuals, and parts intact. Items returned damaged or dirty will only receive a partial refund, of which the exact amount is subject to the discretion of HSA DormStore employees. HSA DormStore reserves the right to deny any return.
If item is damaged or has a manufacturer’s defect upon arrival, we will deliver a replacement free of charge as long as notice is given before Monday September 14th. Starting Monday, September 14th, replacements must be picked up at 17 Holyoke Street.
If you paid with cash, debit card, or check, you will receive a refund in the form of a check, to be picked up from the accounting office on the 2nd floor of 67 Mt. Auburn Street. If you paid by credit card, you will receive a credit to the account used for payment.
